If the Pyre app is crashing, freezing or showing outdated information, start by refreshing the app and checking for updates.
If the issue continues, contact support with your device details and any error code.
App crashing or freezing
- Close the app fully and reopen it.
- Check that you are using the latest version of Pyre.
- Restart your device.
- Try again on a stable internet connection.
If the issue continues, contact support with:
- Device model
- Operating system version
- App version
- Where the issue happens
- Any error code or screenshot
Balance not updating
Balances and activity can sometimes take time to refresh.
- Pull to refresh if available.
- Close and reopen the app.
- Check whether the transaction has completed, if it was a crypto transaction.
- Wait up to 24 hours if the transaction completed but the app has not updated.
If the balance is still wrong after 24 hours, contact support with the transaction details.
Error codes
If the app shows an error code, include it when contacting support.
Error codes help us identify the issue more quickly.
App language
Pyre is currently available in English only.
We are working on adding more languages. If there is a language you would like us to support, you can send the request in support chat to let us know.