Quick answer
If a card payment fails, open it in your activity and check the status first. Then check your card status, available balance and limits.
If your payment is declined
- Go to Wallet > select your card.
- Check that the card is active and not frozen.
- Check that your available PyreUSD balance covers the full payment.
- Go to Details > Card limit and check the limit that applies.
- Return to Home and check for an online payment approval request.
- Try the payment once more after you fix the issue shown.
If the payment still fails, contact support with the merchant name, amount, currency, date and error shown in the app.
If an online payment asks for approval
Open Pyre and approve the request on Home. You can also use SMS verification when the payment screen offers it.
See Approving an online card payment for the full steps.
If your payment is pending
A payment stays pending while the merchant completes or cancels it. The merchant may also hold a temporary amount for a hotel, rental car or similar service.
Open the payment in your activity to check its current status. Contact support if it stays pending beyond the timing shown in the app.
If the payment is missing from your activity
Close and reopen Pyre to refresh your activity. If your balance changed but the payment still does not appear, contact support with the merchant name, amount, currency and date.
Payment fees
Pyre does not charge a fee for card payments. A merchant or ATM may apply its own fee.
Stay safe
Do not share your full card number, CVV, password, private key, recovery phrase or one-time code.