Quick answer
You need access to the email address linked to your Pyre account. Pyre sends a sign-in code to that email address.
Never share a sign-in code with anyone, including Pyre support.
If your sign-in code does not arrive
- Check that you entered the email address linked to your Pyre account.
- Check your spam or junk folder.
- Return to the sign-in screen and request a new code.
- Use the newest code you receive. An older code may no longer work.
If you change or lose your phone
Install Pyre on your current phone and sign in with the same email address. Complete the device security check shown in the app.
If the app blocks you after you enter the correct email code, contact support and include the exact message shown.
If you lose access to your email
Contact your email provider first and recover access to the email account.
If you cannot recover it, contact Pyre support. We may need to complete an identity review before we can explain the options available to you. Support cannot bypass account security or promise that access can be restored.
What to send to support
- The email address linked to Pyre
- The device model you use
- The exact error message
- The last step you completed