If you cannot sign in to Pyre, the quickest fix is usually to request a fresh login code, check the email address you entered and make sure your app and internet connection are working normally.
Pyre does not use passwords. We send a one-time login code to your email address when you sign in.
I did not receive my login code
- Check your spam or junk folder.
- Confirm that the email address you entered is correct.
- Request a new code.
- Wait a few minutes before requesting another code.
If the code still does not arrive, contact support from the app or email support@getpyre.com.
The code is not working
Login codes are time limited. If the code has expired, request a new one and enter it as soon as it arrives.
If the app still does not accept the code:
- Close and reopen the app.
- Request a fresh code.
- Enter the new code exactly as shown.
- Contact support if you see an error code or the issue continues.
I forgot my PIN
Use the Forgot PIN option on the PIN entry screen.
This will sign you out of Pyre. You will need to sign in again with your email address and login code, then set a new PIN.
Face ID is not working
If Face ID is not working, use your PIN to access the app.
If you want to keep using Face ID:
- Check that Face ID works elsewhere on your device.
- Check that Face ID is enabled for Pyre in your device settings.
- Restart the app and try again.
If Face ID still does not work, contact support and include your device model and operating system version.